You can check the activation code and serial number in the email you received at the time of purchase.

How to check for your activation code or serial number in your email

The activation code or serial number will be sent via email after your purchase is made.

Please check the email you receive from the following email addresses.

- no-reply@clip-studio.com

- noreply@mycommerce.com

- Search for Stripe, Share-it!, or DigitalRiver in your email inbox of the email address used at the time of purchase.

- If you receive the following preferential version upgrades or preferential upgrades, an activation code will not be issued.

If you cannot verify your activation code or serial number

If you have proof of purchase, such as a receipt, please contact our user support team.

Note: We do not reissue lost serial numbers of packaged versions.

Email subject: [EN-FAQ-20190002]

If you can include the following information in your email, we will be able to assist you more easily.

Surname:

Name:

Order ID:

Purchase date:

Email address registered in billing information:

Can you still use this email to send and receive emails?:

Note: If you are purchasing with a Paypal account, please provide us with the email address registered with it.

For more information about Clip Studio Paint licenses other than the one-time purchase license, please see below.