I've lost my activation code or serial number

You can confirm your activation code or serial number by the email you received upon purchase or in your order history.



How to check for your activation code or serial number in your email

The activation code or serial number will be sent via email after your purchase is made.

Please check the email you receive from the following email addresses.


・no-reply@clip-studio.com

・noreply@mycommerce.com


Note:
Search for Stripe, Share-it!, or DigitalRiver in your email inbox of the email address used at the time of purchase.



Digital River: How to login and view your order history

If your purchase was made using Digital River's payment system, you can instead confirm your activation code or serial number by logging into your Digital River account with the steps below.


Note:
The products for which you can confirm the activation code or serial number by following this procedure are as follows:
- Update Passes made a PayPal payment
- Ver. 2.0 one-time purchase license made a PayPal payment
- Ver. 1 one-time purchase license


1. Access the following page.


Request Login/Password


2. Enter the email address you used when you purchased the software and click Send data.

Note: If you are purchasing with a Paypal account, enter your Paypal email address.



3. You will receive an email asking you to reset your password.

Note: If you do not receive an email to reset your Digital River account password, please contact Digital River's Shopper Support for assistance.


4. Go to the following page and log in with your new password and email address.


My Account



5. Click on Order overview at the top of the screen.



6. Click the Order no for Clip Studio Paint.




Note:

If your order does not appear, click Search and filter and change the time period to include the date of purchase.




7. Your activation code or serial number will be shown in the Delivery field.




If you cannot verify your activation code or serial number

If you have proof of purchase, such as a receipt, please contact our user support team.

Note: We do not reissue lost serial numbers of packaged versions.


Celsys User Support

Email subject: [EN-FAQ-20190002]


If you can include the following information in your email, we will be able to assist you more easily.


Surname:

Name:

Order ID:

Purchase date:

Email address registered in billing information:

Can you still use this email to send and receive emails?:

Note: If you are purchasing with a Paypal account, please provide us with the email address registered with it.





For more information about Clip Studio Paint licenses other than the one-time purchase license, please see below.


For serial numbers bundled with a pen tablet


If you ordered a Monthly Usage Plan