CLIP STUDIO SUPPORT

Purchases & Refunds Frequently Asked Questions

Frequently Asked Questions
  • Where can I check the status of my monthly usage plan?
  • What are the payment options for monthly usage plans?
  • What should I do when the previous grade of the product starts up even though I purchased EX?
  • Can I cancel or change the grade of the single-payment version of Clip Studio Paint?
  • Does GOLD have an expiration date?
  • What should I do if my iPad or iPhone plan does not take effect?
Purchase
  • Is there a perpetual license for Clip Studio Paint for iPad/iPhone?
  • [iPad] My subscription plan doesn't appear in Family Sharing.
  • What should I do when the trial version starts up even though I purchased the full version?
Refunds & Cancellations
  • My Clip Studio Tabmate was damaged or faulty when I received it. Can it be replaced?
  • App Store: How can I check my plan details?

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