My Clip Studio Tabmate was damaged or faulty when I received it. Can it be replaced?

If you have purchased a Global Clip Studio Tabmate from Amazon, you can return or exchange it within 30 days of delivery.

To do this, first, contact us and confirm that it is indeed faulty and then proceed with the exchange through Amazon.

Please contact us via the following user support address.


Contact:
Celsys User Support
・ tech@celsys.co.jp
・ Please write "FAQ-20190243" in the subject line.
・ Please include the date of purchase and describe the problem.


If it has been more than 30 days since you have received your Clip Studio Tabmate, please see the following page.