Material-related error displays under Clip Studio’s Data Transfers
If you get an error under Data Transfers (Communication Management), please see this page.
If you have an older version of Clip Studio Paint (1.7.8 or older), please update it from here.
The message "There is a data conflict because this data has been changed on multiple devices." appears
Please do the following.
If there are only a few errors
1. Open Clip Studio.
For tablets and smartphones, return to the home screen.
2. Select Manage materials.
3. Enter the name of the material that is causing the error in the search box.
Tap the magnifying glass icon to display the search box.
If you don’t know the material name
Please check the error message.
4. Double-click on the material marked with an i in the red thumbnail
5. Follow the instructions on the screen to begin the recovery process.
If there are many errors
1. Open Clip Studio.
For tablets and smartphones, return to the home screen.
2. Select Settings (gear icon) > Maintenance Menu.
3. Execute Overwrite any conflicting materials with cloud data.
Ver. 3.0 or later
Ver. 2.0 or earlier
If you are editing a material on your device, the edited content will be deleted.
Complete your edits before performing the action.
If other errors appear:
1. Open Clip Studio.
For tablets and smartphones, return to the home screen.
2. Select Settings (gear icon) > Maintenance Menu.
3. Execute Organize Material Database or Organize Materials.
Ver. 3.0 or later
Ver. 2.0 or earlier
If the problem persists
If the problem does not improve after trying all of the above, please contact our support team.
Contact us
- Please include "EN-FAQ-20190006" in the email subject.
If you can include app diagnostic information in your support inquiry, we will be able to assist you more easily.
- Paste your app diagnostics information
- Screenshots of the error and the Data Transfers (Communication Management) screen
- Operating system
- Clip Studio version
- Your PC manufacturer and model
- Any security software you're using and their versions