Windows / macOS: Sub tools are not displayed properly, such as blanks and black dot.
The procedure differs depending on whether there is a problem with the drawing or not.
Take the following actions according to the phenomenon.
If there is no problem with drawing
If there is no problem with drawing and only the display of the palette is not normal, please do the following.
1. Click the icon in the upper-left corner of the Sub Tool palette.
2. Select View and then Text.
3. Repeat the steps above and open View and reselect Stroke.
4. Please check to see whether the sub tool palette is being displayed correctly.
When canvas drawing is also affected.
If a bullet pattern is displayed not only when previewing the sub tool palette, but also when drawing on the canvas, please try these steps in the following order.
Reinstall Clip Studio Paint
Uninstall the applications in order of Clip Studio Paint then Clip Studio, and reinstall the latest version of the application from the following page.
■ Download Clip Studio Paint
*Uninstalling will not affect custom settings.
*For Windows users, if Clip Studio Paint or Clip Studio are not displayed in Control Panel, simply install the applications.
Materials Maintenance
Start Clip Studio and click the cog icon in the top-right corner, select Maintenance Menu then perform Reset Additional Materials and Organize Materials Database.
If the problem persists
If the issue can not be resolved, please contact customer support center.
Contact
Celsys User Support
- E-mail: support@celsys.com
- Please add EN-FAQ-20190031 to the email subject.
Including the following information in your email will allow us to provide you with a more seamless support experience.
- Clip Studio Paint Version
- Operating System type
- Name and version of security software currently installed
- Whether it was an initial brush that displays as a black dot, or a brush added after downloading Clip Studio Assets etc.
- Whether it was a brush you had previously used with no issue, or a brush that was newly registered to sub tool palette that became the black dot.
- If the Location of Materials has been changed, or if the location has not been changed.
- If folders of the application have been moved or deleted.
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