I can't log into my Clip Studio account

Question

I am unable to log in to Clip Studio. Can you tell me why I can't log in?



Answer

There are several reasons why you may not be able to log into Clip Studio.

Please check the information below.



You are logging in with an unregistered email address

One of the most common cases user support receives are those in which an email address is not registered to an account.


A Clip Studio Account is not created when:


・Purchasing the one-time purchase (download) version of Clip Studio Paint


Click here to register for a new account.

Note: If you are unsure if you have registered for an account, please refer to the following article.




If you receive a "Cannot log in" message


If a "Cannot log in" error message displays when logging into Clip Studio, please update to the latest version from here.


If the problem persists, there may be a problem with Clip Studio's network connection.

Please refer to the following article.




Windows: I do not see any error but cannot log in

If you encounter the following situation when logging into Clip Studio, a Microsoft Defender setting may be the cause.


  • When logging in, I get no error and cannot login
  • When I try to download materials after logging in, I get the message "Please log in"


Please refer to the following page to turn off Controlled folder access in Microsoft Defender settings.




If you had previously been able to log in

If you have suddenly become unable to log in with your existing email address or password, please contact our user support center.


Contact

Celsys User Support

・ E-mail: tech@celsys.co.jp

・ Please add “EN-FAQ-20190166” to the email subject.


Including the following information in your email will allow us to provide you with a more seamless support experience.


・ Date and time of last login

・ Date and time of first rejected login

・ Registered email address

・ Full error message when attempting to log in.

・ Whether you can or cannot can’t log in from both Clip Studio applications and website.




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