I can't log into my Clip Studio account

If you get an error message indicating that the email or password is incorrect when you log in with a CLIP STUDIO application or website, please check the following.


If you had been logged in, or been able to log in until recently

If you have suddenly become unable to log in with your existing email address or password, please contact the customer support center at the following address.


Contact

Celsys User Support

E-mail: tech@celsys.co.jp
Please add “FAQ-20190166” to the email title.


Please inform us of the following when making an inquiry.

・ Date and time of last login

・ Date and time of first rejected login

・ Registered email address

・ Full error message when attempting to log in.

・ Whether you can or cannot can’t log in from both Clip Studio applications and website.



How to check if you can log in from the website

Please log in from the following page and check if you can log in.


Sign in


If you can't log in, check if you can log in with another browser.


If you cannot log in with another browser, the member registration email address or password is incorrect.

If you have forgotten your password, check the [Reset Password] section on this page and reset your password.



Only the Clip Studio application login fails

If you can log in successfully on the website and cannot with the Clip Studio application, update Clip Studio Paint to the latest version.



If the problem does not improve, there are several possibilities of the error.


If you get an error message indicating that the email or password is incorrect, please check to see if the input is correct.

Check the [Reset Password] and [Confirm Email Address] sections on this page.


If you only get an error message that you cannot log in, there may be an issue with the network connection.


If the PC itself is online, please check the contents on the following page.




Password Reset

Please reset your password from the following page and check if you can log in.


Reset password



Check email address

If you do not receive an e-mail even after confirming your junk mail box when you reset your password, your account may not be registered.

If you have multiple email addresses, please log in with an email address that you may have registered.