I can't log into my Clip Studio account
If you cannot login to your Clip Studio account please check the following.
If you are logging in with an unregistered email address
In the following cases, a Clip Studio account will not be created, so please go here to register a new account.
- Purchasing the one-time purchase (download) version of Clip Studio Paint
- Using the limited feature version
- Using a license that came bundled with a Wacom product (license not authenticated)
Note: If you are unsure if you have registered for an account, please refer to the following article.
If you can’t log in even with the registered email address
Check if the email address was entered correctly.
For example: symbols such as "-" and "_" got mixed up, etc.
If you get the "Cannot log in" error message
If you get the "Cannot log in.” error message when logging into Clip Studio, please update the app to the latest version from here.
Windows/macOS: If you still cannot log in after the update
There may be a problem with Clip Studio's network connection.
For details, see the following:
Sign in restrictions for older Clip Studio Paint versions are enabled
If Sign in restrictions for older Clip Studio Paint versions are ON in the two-step verification settings, then you cannot log in from an app that is Ver. 3.1.0 or earlier.
If you are using a version before Ver. 3.1.0, select Turn off.
See the following page for more information.
If you cannot log in to your Apple or Google account
Follow the steps below according to which error message shows.
It does not appear to be linked to a Clip Studio account yet.
You need to link your Clip Studio account to your Apple or Google account to log in.
Please follow the steps below to link your account through Link account.
Verification has been canceled.
This message is displayed when you cancel a procedure or time has elapsed when logging into your Apple Account or Google Account.
Try not to cancel or go back while signing up, agree to the terms and conditions, and authenticate your account without delay.
Windows/macOS: When the screen freezes upon logging in
If the screen freezes and you cannot operate Clip Studio or Clip Studio Paint when logging in, the login dialog may have appeared outside of your monitor display, please refer to the following.
Windows: I do not see any error but cannot log in
If you encounter the following situation when logging into Clip Studio, a Microsoft Defender setting may be the cause.
- When logging in, I get no error and cannot login
- When I try to download materials after logging in, I get the message "Please log in"
Please refer to the following page to turn off Controlled folder access in Microsoft Defender settings.
If the problem persists
If the above does not improve the situation, please contact us here:
Contact
Celsys User Support
・ E-mail: support@celsys.com
・ Please add “EN-FAQ-20190166” to the email subject.
Including the following information in your email will allow us to provide you with a more seamless support experience.
・Your device’s Operating System
・ Date and time of last login
・ Date and time of first rejected login
・ Registered email address
・If you linked your Apple or Google account
・ Full error message when attempting to log in.
・Whether you can or can’t log in from both Clip Studio applications and website.
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