Ver. 2 or later: I haven't received/can't find my email notification containing my Clip Studio Paint activation code
If you did not receive an activation code notification email when purchasing Clip Studio Paint, please check the following.
Note: If you have only received the receipt e-mail, please check this page as well.
One-time purchase / paid for update plan via Paypal
With payment methods such as SEPA and SOFORT, it may take some time for an email to be sent after your purchase, as the payment is first processed at the payment platform.
If you do not receive an email after three days, search your mailbox for no-reply@clip-studio.com or noreply@mycommerce.com to check if you have not received an email.
If you still can't find it, please contact us at the following.
Support (Login required)
If you would like to check your activation code, you can do so from the following page.
・Activation codes
If you bought a discounted grade or version upgrade to Ver. 3.0
No new activation code will be issued if you upgrade from Ver.2.0 to Ver.3.0 or upgrade from Ver.3.0 PRO to EX.
If you have purchased a discounted version upgrade, you can use it by updating and launching the app from here.
If you purchased a discounted upgrade to EX, you can use it by launching the app.
If you entered an incorrect email address at the time of your purchase
If you entered an incorrect email address when purchasing, please see the following FAQ.
When paying for the update plan by credit card/Apple Pay/Google Pay
If you pay for the update plan by credit card/Apple Pay/Google Pay, you will not receive an activation code or serial number.
For information on how to start CLIP STUDIO PAINT after payment, see the following pages.
If you ordered a Annual/Monthly Plans
Clip Studio Paint Annual/Monthly Plans do not issue activation codes.
For more information, see the following FAQ.
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