If you receive a charge on your credit card that you don't recognize, please confirm the following.

That you have paid for your monthly usage plan.

If you have enrolled in a monthly usage plan for Clip Studio Paint, that fee will be automatically renewed and deducted from your account.

At the end of the 3-month free trial period, your plan will be automatically renewed and you will be charged.

To learn how to check the status of your monthly usage plan, please see the following page.

A family member used your credit card

Please confirm whether family members that have access to your credit card have used it or not.

Our product lineup includes Clip Studio Paint, software for drawing on PCs, tablets, and smartphones as well as related products and services.

Misused by a third party

If you suspect that your credit card has been fraudulently used by a third party, please contact your credit card company.

If a third party has used your Clip Studio account, please log in to your account and change your email address and password.

If you are having trouble logging in, please contact Celsys User Support below.

If the problem has not been resolved

If the above does not resolve the issue, or if you have an unidentified charge, please contact Clip Studio Support for assistance.

Celsys User Support

・Please add “EN-FAQ-20200080” to the email title.

If you have a Clip Studio account, please contact us via the email address registered to your account.