The message "Error code = 2" appears and I cannot download materials.
Question
When I try to download a material, the following message appears and I cannot download it.
Failed to download materials. Please log in with the same account in your browser and in Clip Studio, and then re-download the material. Error code = 2
How can I download materials?
Answer
If your Internet browser and Clip Studio are logged into different accounts, an "Error code = 2" will display when downloading a material.
Please make sure you are logged into the same account before downloading materials.
Each person may only have one Clip Studio account.
Please cancel any extra accounts that you do not need.
If the problem persists
If you still get an "Error Code = 2" despite being logged into the same account via your Internet browser and Clip Studio, please contact us at the following address.
Contact
Celsys User Support
・ E-mail: support@celsys.com
・ Please add “EN-FAQ-20200225” to the email subject.
Including the following information in your email will allow us to provide you with a more seamless support experience.
・ Clip Studio account email address
・ Content ID of the material that could not be downloaded.
・ Date and time of the last successful download
・ Date and time of the first unsuccessful download.