I purchased an update plan or unlimited version with the wrong email address
If you entered the wrong email address when purchasing an update plan or the unlimited version of Clip Studio Paint, please contact our support.
If you pay for the update plan with a credit card/Apple Pay/Google Pay, an activation code will not be issued. For information on how to start Clip Studio Paint after payment, please check here.
Including the following information in your email will allow us to provide you with a more seamless support experience.
Celsys User Support
Email subject: [EN-FAQ-20210010]
Surname:
Name:
Purchase date:
Address registerd in billing information:
Email address registered in billing information:
Screenshot showing the payment date and price:
It may take a few days to respond to your inquiry.