Windows: What should I do if an error occurs while moving the user data folder?
Please contact our support team when the error “Failed to move data. The operation will be canceled.” appears while moving the user data folder.
A conflict may arise if you sync or back up the “C:/Users/(username)/Documents/CELSYS" folder using another program.
Interrupting a sync mid-way may cause problems with your data.
Contact
Please contact the following address.
Contact
Celsys User Support
・ E-mail: support@celsys.com
・ Please add “EN-FAQ-20210036” to the email subject.
Including the following information in your email will allow us to provide you with a more seamless support experience.
・The grade and version of Clip Studio Paint
・Windows OS (Windows10, Windows11)
・Screenshot of the entire error message
・OS version (how to check the version)
・Open the Windows Documents folder and take a screenshot of the CELSYS folder.
・Right-click on the Documents folder in Windows, open Properties, select the Location tab, and take a screenshot.
・Third-party cloud services or backup apps you are using (OneDrive, Dropbox, etc.)