Windows: I got a blue screen error when using a pen device. What should I do to fix it? (Updated: December 11, 2024)

Updated Dec. 11, 2024

In Wacom pen tablet driver version 6.4.8-2, a blue screen error has been fixed when operating with a pen input device.

See the following page for more information.

If you still get a blue screen error after doing the above, please contact user support.

Contact

Celsys User Support

・ Please add “EN-FAQ-20210120” to the subject line.

Including the following information in your email will allow us to provide you with a more seamless support experience.

If you are not sure how to check, please provide as much information as you can.

・The version number of Clip Studio Paint installed on your system

・Security software name and version

・Pen tablet manufacturer name and model number

・Pen tablet driver version

・Does it happen in both Clip Studio and Clip Studio Paint?

・Is there any app other than a Clip Studio app that causes the same problem?

・Does the same problem occur when using a mouse?