Windows: I got a blue screen error when using a pen device. What should I do to fix it? (Updated: October 5, 2022)
Updated Oct 05, 2022
If Clip Studio does not start after updating to Ver. 1.12.7, please download the updater file from the link below.
Double-tap the downloaded file and follow the installer's instructions to update.
Note: Restart your computer after the update is complete.
Blue screen error fix
If a blue screen error occurs on Windows when using a pen device, do one of the following:
Turn on “Display pages on Internet Explorer.”
Follow the steps below:
1. Start Clip Studio.
2. Click on the gear settings icon in the top-right of the screen and select Display pages on Internet Explorer from the Maintenance Menu.
Note: If the version of Clip Studio is less than 1.11.0, this setting is not necessary because there is no Display pages on Internet Explorer menu and Internet Explorer is originally used.
3. Restart Clip Studio.
After you have finished the setup process above, you will be able to use your pen device with Clip Studio.
Uncheck “Use Windows Ink” in the Wacom tablet driver.
Follow the steps below:
If the problem persists
If you still get a blue screen error after making the above settings, please contact user support.
Contact
Celsys User Support
・ E-mail: support@celsys.com
・ Please add “EN-FAQ-20210120” to the subject line.
Including the following information in your email will allow us to provide you with a more seamless support experience.
If you are not sure how to check, please provide as much information as you can.
・The version number of Clip Studio Paint installed on your system
・Security software name and version
・Pen tablet manufacturer name and model number
・Pen tablet driver version
・Does it happen in both Clip Studio and Clip Studio Paint?
・Is there any app other than a Clip Studio app that causes the same problem?
・Does the same problem occur when using a mouse?