"Could not open File Name normally. Changes will be made in order to open the canvas." message appears.
If you see Could not open File Name normally. Changes will be made in order to open the canvas. that means that the canvas can not be opened normally because there is an issue with a 3D object on the canvas.
Select Save or Do Not Save to change the area in question and open the canvas.
If you would like to help us investigate this issue, tap Save to create data to send to us for a bug report.
Procedure
1. Tap Save in the dialog that appears.
2. Choose a location to save the issue report file on your device.
3. Once you have saved the issue report data in Step 2, please contact us via the following support address.
Contact
・Celsys User Support
・ E-mail: support@celsys.com
・ Please add “EN-FAQ-20240033” to the subject line.
・Please include the following information in the body of the message.
Operating System type:
Example. Windows 11, etc.
Version of CLIP STUDIO PAINT used:
Example. 3.1.0, etc.
Save location of applicable file:
Example. Internal storage, External HDD, Dropbox, etc.
If the file is too large to attach, please just send us the email message.
Once the support team has checked your email they will reach out to you with instructions on how to send the data. Please do not delete the data.