Galaxy / Android / Chromebook: It takes a long time to open or save large, heavy files and page management files
It can take a long time to open or save some large, heavy files and page management files.
Note: For page management files, even changing settings such as increasing or decreasing the number of pages can take a long time.
Affected files
- Files saved outside of the Clip Studio folder in the device internal storage
- Files that have been moved to the Clip Studio folder by other applications
- Files saved before reinstallation if Clip Studio Paint had been reinstalled
Affected files will display the following warning message. Please save the file with a new name in your device internal storage in your Documents > Clip Studio folder.
If you select Cancel in the warning message, an empty file may be created.
This is a file that is automatically created by the system, so it is safe to delete it.
Workaround
1. Open the affected file.
2. Select File > Save as.
Tablets
Smartphones
3. Save the file in Documents > Clip Studio in the internal storage drive of your device.
Tablets
Smartphones
This problem will be fixed in future versions.
We apologize for the inconvenience.