Clip Studio is showing as offline or is displaying a 12006 error.

If you experience problems using services that require a network connection with Clip Studio, such as logging in, downloading materials, or viewing tutorials, check the following in the order listed.

Note: This also applies when “OFFLINE Not connected to the Internet.” displays, even though the computer is online.




Updating the application

Install the latest version of Clip Studio by installing the latest version of Clip Studio Paint.

Update the application and see if there are any improvements to the situation.




Check Microsoft Edge/Internet Explorer/Safari version

Clip Studio communicates using Microsoft Edge or Internet Explorer for Windows and Safari for macOS, regardless of the browser you normally use.


If your browser version is outdated, please update to the latest version.



Switch Clip Studio for web page display for Windows

Switch between web page display from Display pages on Internet Explorer from the Maintenance Menu in the gear setting icon in the top-right of Clip Studio.




If Clip Studio freezes after switching

If Clip Studio freezes or force closes after switching web page display, please switch it again with the following displayed dialog after restarting.




Delete cache and reset Microsoft Edge in Windows

Deleting Microsoft Edge’s cache and history then resetting, and clearing Internet Explorer’s cache that Microsoft Edge uses may improve performance.

Note: Please note your password in advance if necessary, as this will reset your login and password details for all websites.



How to clear Microsoft Edge cache

1. Launch Microsoft Edge.

2. In the upper right corner of the screen, tap ... and then Settings.

3. Tap Privacy, search, and services > Clear browsing data > Choose what to clear.

4. Check all the boxes and tap Clear now.

5. Exit Microsoft Edge and restart your computer to check if the issue persists.



How to reset Microsoft Edge

1. Launch Microsoft Edge.

2. In the upper right corner of the screen, tap ... and then Settings.

3. Tap Reset settings > >.

4. Tap Reset.

Note: Please check the information in the window before resetting.

5. Exit Microsoft Edge and restart your computer to check if the issue persists.



How to clear Internet Explorer’s cache that Microsoft Edge uses

1. Launch Microsoft Edge.

2. In the upper right corner of the screen, tap ... and then Settings.

3. Tap Privacy, search, and services > Clear browsing data for Internet Explorer > Choose what to clear.

4. Check all the boxes and tap Delete.

5. Exit Microsoft Edge and restart your computer to check if the issue persists.


Note

If Clear browsing data for Internet Explorer does not display, please try the following before clearing browsing data.


1. Launch Microsoft Edge.

2. Go to Settings > Default Browser > Internet Explorer compatibility > Select Allow for Allow sites to be reloaded in Internet Explorer Mode (IE mode).

3. Exit Microsoft Edge and restart it.



Delete cache and reset Internet Explorer in Windows 8.1

Deleting or resetting it’s cache and history may improve performance.

Note: This will also reset your login and password details for all websites. If necessary, please take note of your passwords and other information before deleting or resetting your cache or history.



How to delete Internet Explorer cache

1. Start Internet Explorer 11.

2. Click the gear-shaped icon in the upper right corner of the screen.

3. Click Safety > Delete Browsing History.

4. Delete Browsing History will display. Check all the items, and then click Delete.

5. Exit Internet Explorer and restart your computer to check if the issue persists.


How to reset Internet Explorer

1. Start Internet Explorer.

2. Click the gear mark in the upper right and click Internet Options.

3. Click Reset in the Advanced tab.

4. The Reset Internet Explorer Settings will display. Check Delete personal settings and click Reset. Confirm the instructions in the window and perform the reset.

5. Once the reset is complete, click close, OK, and then click OK again.

6. Exit Internet Explorer and restart your computer to check if the issue persists.



macOS: How to delete Safari cache, cookies, and history

Deleting the cache, cookies, and history of Safari may improve performance.

Note: This will reset your login and password details for all websites. If necessary, please take note of your passwords and other information before deleting or resetting your cache or history.


Delete cache

1. Click the Safari menu > Preferences > Advanced.

2. Check Show Develop menu in menu bar.

3. Click the Develop menu shown on the menu bar.

4. Click Empty Caches.


Deleting cookies

1. Click the Safari menu > Preferences > Privacy.

2. Click Manage Website Data in Cookies and website data.

3. Click Remove All, and then click Done.


Clearing history

1. Click Safari menu > Clear History.

2. Set Clear to all history.

3. Select Clear History.



Setting security software exclusion settings

Security software may be interfering with the application. Please refer to the following page to set security exclusions.



How to deal with individual cases

If you are experiencing any of the following issues, please check the respective article.


If you cannot log in


If downloading a material fails


If a material-related error displays on Clip Studio’s communication management screen




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