Clip Studio is showing as offline or is displaying a 12006 error.

If you are having problems with the following services that require a network connection, please review the items on this page from above.


- Log In

- Download material

- viewing tutorials

- “OFFLINE Not connected to the Internet.” is displayed.

- “I don't have a licence” is displayed.




Updating the application

Install the latest version of Clip Studio by installing the latest version of Clip Studio Paint.

Update the application and see if there are any improvements to the situation.




Reboot Wi-fi router

Reboot your wi-fi router.

Please refer to your manufacturer's website for rebooting instructions.



Setting security software exclusion settings

Security software may be interfering with the application.

Please refer to the following page to set security exclusions.




Check Microsoft Edge/Internet Explorer/Safari version

Clip Studio communicates using Microsoft Edge or Internet Explorer for Windows and Safari for macOS, regardless of the browser you normally use.


If your browser version is outdated, please update to the latest version.



Delete cache and reset Microsoft Edge in Windows

Deleting Microsoft Edge’s cache and history then resetting, and clearing Internet Explorer’s cache that Microsoft Edge uses may improve performance.

Note: Please note your password in advance if necessary, as this will reset your login and password details for all websites.


How to clear Microsoft Edge cache

1. Launch Microsoft Edge.

2. In the upper right corner of the screen, tap ... and then Settings.

3. Tap Privacy, search, and services > Clear browsing data > Choose what to clear.

4. Check all the boxes and tap Clear now.

5. Exit Microsoft Edge and restart your computer to check if the issue persists.


How to reset Microsoft Edge

1. Launch Microsoft Edge.

2. In the upper right corner of the screen, tap ... and then Settings.

3. Tap Reset settings > >.

4. Tap Reset.

Note: Please check the information in the window before resetting.

5. Exit Microsoft Edge and restart your computer to check if the issue persists.


How to clear Internet Explorer’s cache that Microsoft Edge uses

1. Launch Microsoft Edge.

2. In the upper right corner of the screen, tap ... and then Settings.

3. Tap Privacy, search, and services > Clear browsing data for Internet Explorer > Choose what to clear.

4. Check all the boxes and tap Delete.

5. Exit Microsoft Edge and restart your computer to check if the issue persists.


Note

If Clear browsing data for Internet Explorer does not display, please try the following before clearing browsing data.


1. Launch Microsoft Edge.

2. Go to Settings > Default Browser > Internet Explorer compatibility > Select Allow for Allow sites to be reloaded in Internet Explorer Mode (IE mode).

3. Exit Microsoft Edge and restart it.



Ver. 2.0 or earlier: Switch Clip Studio for web page display for Windows

Switch between web page display from Display pages on Internet Explorer from the Maintenance Menu in the gear setting icon in the top-right of Clip Studio.


This function is not available in Ver. 1.13.1 to 2.1.0.
Please check “Delete cache and reset Microsoft Edge”.



If Clip Studio freezes after switching

If Clip Studio freezes or force closes after switching web page display, please switch it again with the following displayed dialog after restarting.




macOS: How to delete Safari cache, cookies, and history

Deleting the cache, cookies, and history of Safari may improve performance.

Note: This will reset your login and password details for all websites.

If necessary, please take note of your passwords and other information before deleting or resetting your cache or history.


Delete cache

1. Click the Safari menu > Preferences > Advanced.

2. Check Show Develop menu in menu bar.

3. Click the Develop menu shown on the menu bar.

4. Click Empty Caches.


Deleting cookies

1. Click the Safari menu > Preferences > Privacy.

2. Click Manage Website Data in Cookies and website data.

3. Click Remove All, and then click Done.


Clearing history

1. Click Safari menu > Clear History.

2. Set Clear to all history.

3. Select Clear History.



How to deal with individual cases

If you are experiencing any of the following issues, please check the respective article.


If you cannot log in


If downloading a material fails


If a material-related error displays on Clip Studio’s communication management screen




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