Please check here if you purchased Clip Studio Paint while on sale
This page answers frequently asked questions regarding the purchase of Clip Studio Paint while on sale.
Can I use the perpetual license bought in the sale on my tablet or smartphone?
Perpetual licenses bought during the sale cannot be used on tablets or smartphones.
Note: Perpetual licenses are for Windows/macOS.
What is the difference between a perpetual license and a monthly/annual plan for Clip Studio Paint?
There are differences between perpetual licenses and monthly/annual plans of Clip Studio Paint in terms of the devices that can be used.
For more details, please refer to the following page.
How do I start using Clip Studio Paint after purchasing a Ver. 4.0 perpetual license?
After entering the activation code on the dedicated page, you can download the Clip Studio Paint Ver.4.0 app and authenticate your license to use it.
Please check the following webpage for detailed instructions.
I get a messaged saying “The activation code you entered has already been registered.”
Launch Clip Studio Paint on the device you want to use and authenticate your license.
Note: You do not need an activation code to authenticate your license.
Please check the following webpage for detailed instructions.
Ver. 2 or later: I haven't received/can't find my email notification containing my Clip Studio Paint activation code
■Perpetual license
Depending on your payment method, such as SEPA or SOFORT, it may take some time for an email to be sent to you after your purchase.
If you still have not received an email after 3 days, run a search for no-reply@clip-studio.com in your mailbox.
If you entered an incorrect email address when purchasing, please refer to the following page.
Note:
If you receive the following preferential version upgrades or preferential upgrades, an activation code will not be issued.
・Ver.2.0→Ver.3.0
・Ver.3.0→Ver.4.0
・Ver.3.0 PRO→EX
・Ver.4.0 PRO→EX
The license will change automatically, and the new license will be activated when launching Clip Studio Paint.
If you can't activate your license, please perform the steps under "Changing your license."
Ver. 2 or later: How can I check my activation code for Clip Studio Paint?
When you purchase the perpetual license, you will receive an email containing an activation code to the email address you used at the time of purchase.
Please check that you have received an email from the following addresses:
・no-reply@clip-studio.com
If the activation code has already been registered, the code is no longer needed. To activate the license, please see here.
Ver. 1: I've lost my serial number
You can confirm your serial number for Ver. 1 in your order history or from the email you received upon purchase.
Search for Stripe, Share-it!, or DigitalRiver in your email inbox.
If you cannot find your serial number, please refer to the following page.
Can Clip Studio Paint be used on multiple different devices?
The number and types of devices on which can use Clip Studio Paint depends on your license.
See the following page for more information.
What is the difference between Clip Studio Paint PRO and EX?
Clip Studio Paint EX has more features than Clip Studio Paint PRO.
PRO: Suitable for creating illustrations and one-page manga, and is more affordable than EX.
EX: In addition to the PRO features, it also comes with functions that are convenient for creating multi-page works and professional animation production functions.
For more information about the differences, please see the following page.
Ver. 3.0 and later: How do I upgrade my Clip Studio Paint perpetual license version or grade?
If you have an unlimited license for Clip Studio Paint Ver.3.0 or later, you can receive preferential upgrades or upgrade to EX by clicking Use the latest features.
Please check the following webpage for detailed instructions.
・When the Update Pass is active you will be able to use the latest version.
・If you are currently using an Update Pass, wait until it ends to access your perpetual license and get a discounted upgrade. While your Update Pass is in effect, your perpetual license cannot be changed or upgraded.
Is there a discounted upgrade for Ver. 1 or Ver. 2.0 to Ver. 4.0?
Discounted version upgrades only upgrade to the next major version. First get the discounted upgrade from Ver. 1 to Ver. 2.0, then Ver. 2.0 to Ver. 3.0, and then upgrade from Ver. 3.0 to Ver. 4.0.
It is not possible to skip versions for discounted version upgrades (perpetual version), such as from Ver. 1 to Ver. 4.0.
Please check the following webpage for detailed instructions.
Tell me about Clip Studio Paint Ver. 4.0
Please check the following webpage for the new features and pricing for Ver. 4.0.
About the Update Pass
The Update Pass allows perpetual license users access to the latest version without the need for a new version perpetual license and at a fraction of the price.
See the following page for more details about the Update Pass.