(Tablet / Smartphone) I see a “The app closed unexpectedly.” message

This error message is displayed when the app closes without saving the work.

If the app closed unexpectedly, please follow the steps below.

Solutions

If you are having trouble with the app force quitting, please try the solutions below in the order listed.

Please check whether the memory, OS version, etc. of the device you are using is supported here.

Note: If you have unsaved works, please save your work before proceeding.

iPad / iPhone: Set Allocate to application to a lower value and restart the app.

If the work file or data is lost or has disappeared, please check whether the file or data remains in the save destination.

The default save location is set to the Clip Studio folder On My iPad or On My iPhone.

If you cannot find the Clip Studio folder, please refer to the page below and restart your iPad/iPhone and check.

If there is no data in the folder, refer to the following page to see if the data was saved as a back-up on the Clip Studio cloud.

Note:
If Clip Studio Paint force quits, it will automatically restore the canvas on the next startup.
See how to set it here.

If the app continues to force close, or if your work data disappears, please contact our support team.

Contact

Celsys User Support

・ Please add “EN-FAQ-20230068” to the subject line.

Including the following information in your email will allow us to provide you with a more seamless support experience.

If you are not sure how to check, please provide as much information as you can.

・Clip Studio Paint version

・Device name

・Model name

・OS version

・Current Clip Studio Paint plan