Windows: The app crashes when using actions such as “Open” or “Save” (Updated February 10, 2026)
Revision Information (February 10, 2026)
- This issue was fixed on February 10, 2026 for Ver. 3 and Ver. 4 perpetual licences.
- This issue was fixed on February 4, 2026 for the Update Pass/Annual or Monthly Plans.
If you are subscribed to an Update Pass or an Annual/Monthly Plan
On February 4, 2026, the following was fixed with Ver. 4.2.7.
Please update your software from the link below.
Ver.3/Ver.4: If you own a Perpetual License
This issue was fixed on February 10, 2026, in Ver. 3.0.8 and Ver. 4.0.10.
Please update your software from the link below.
Perpetual license for Ver. 3 (3.0.8): https://www.clipstudio.net/en/dl/v3/
Perpetual license for Ver. 4 (4.0.10): https://www.clipstudio.net/en/dl/v4/
Ver.1/Ver.2: If you own a Perpetual License
Please contact our support team below.
Contact
- E-mail: support@celsys.com
- Please add “EN-FAQ-20260003” to the subject line.
Including the following information in your email will allow us to provide you with a more seamless support experience.
- Paste your app diagnostics information
- Clip Studio version
- Clip Studio Paint version
- OS version