Windows: A delay occurs when drawing
If you experience delays when drawing, please try the following in order from the top.
- Close other applications
- Uninstall the pen tablet driver
- Reinstall the latest version of the driver
- Update to the latest version
If the problem persists after trying all of the above, take the following measures according to your issue.
The entire stroke delays
If the entire stroke is delayed, please check the following:
Canvas size
Select File menu > New and create a 800px x 600px canvas with 72dpi to check if the delay still occurs.
If the delay does not occur on the newly created canvas, then the delay may be due to having a large canvas size on the file you were working on.
From the Edit menu, check the canvas size from Change Image Resolution and change it as required.
If the canvas size exceeds 10,000 px on one side, it may affect drawing performance.
If the unit is set to mm, check that the size is not too large.
Example: A normal-sized manga manuscript is B4 size (220mm×310mm).
Sub Tool in use
Check if a specific brush delays or if all brushes delay.
If a specific brush delays, please refer to the following page to check the settings for that brush back to the default settings.
For watercolor and decoration brushes, drawing speed slows down when the brush size is large.
Pen tablet driver settings
If you’re using a pen tablet
1. From Preferences > Tablet > Using tablet service, select Wintab and tap OK.
2. Open the pen tablet properties.
3. Uncheck Use Windows Ink.
Note: Depending on the tablet manufacturer, the name and placement of Use Windows Ink may differ.
If you are using a Wacom pen tablet, open properties and set the settings below.
- Turn off Tip Double Click Distance under Pen.
If you’re using a tablet PC
1. From Preferences > Tablet > Using tablet service, select Tablet PC and tap OK.
Display connection
A drawing delay can occur if you have more than one display monitor (including graphics tablets), and they are each connected to different graphic boards in your PC.
Check that all display connections are connected to the graphics board and then check the movement.
Please follow the steps below to check the connection of each display.
1. Right-click the Windows start button and select Search.
2. Input dxdiag into the search box and press Enter to run the DirectX Diagnostic Tool.
Note: It may take time for the DirectX diagnosis tool screen to show.
3. Select the Display 1 and Display 2 tabs. The name of the graphics board will show next to the first row that says “Name.”
If the graphics board names are different for each display like in the image below, please conduct the following:
- Connect both displays to the same graphics board
- Restart your PC
- Check operation with Clip Studio Paint
If the pen lags or causes a straight line at the beginning of a stroke
Under Preferences > Tablet > Tablet Settings, set the Input frequency to Prefer quality.
See the following page for more information.
The delay occurs at the end of the stroke when lifting the pen from the tablet
Please check the value set in undo levels in Clip Studio Paint and your operating system’s power settings.
Setting undo levels
Open File menu > Preferences > Performance and set the value of Undo levels to a lower value.
If the problem persists, set Undo interval between actions to 0.
Increasing the Undo levels value means more memory will be used, increasing the likelihood that the app may lag or force quit.
Windows power settings
1. Open the Windows Control Panel.
2. Select Power Options from Hardware and Sound.
3. If the selected power plan is Power Saver, change it to Balanced.
If your power plan is set to something unique like ECO, please set it to Balanced as well.
Please refer to your manufacturer PC manual for more details.
Timing delays at regular intervals
If the drawing delay occurs at a regular interval, it may be due to the installed software or drivers.
Please check the following.
Drivers installed on the PC
If an Xbox game controller driver in installed, drawing will be delayed.
Check drawing operation after uninstalling the applicable driver.
Security software exclusion settings
Your security software may be interfering.
Please refer to the following page for security software exclusion settings.
If the problem persists
If the problem does not improve after trying all of the above, please contact our support team.
Contact
- E-mail: support@celsys.com
- Please add “EN-FAQ-20190019” to the subject line.
Including the following information in your email will allow us to provide you with a more seamless support experience.
- Paste your app diagnostics information
- Manufacturer and model number of your PC
- Manufacturer and model number of your pen tablet
- Pen tablet driver version
Screenshots
Attaching the following kinds of screenshots can help expedite your inquiry.
Programs
A screenshot of the screen displayed by selecting Windows start > Windows system tool > Control panel or by clicking Uninstall the program button (Programs and functions).
Note: Please take multiple screenshots so that all of the programs can be seen.
Windows version display screen
Select Windows start > Settings > System or select Version information on the left of the screen and screenshot the screen that shows the version and OS build on the right of the screen.
Display settings
Right-click on an empty part of the desktop, select Display settings and take a screenshot.
Note: Please take multiple screenshots so that all of the items can be seen.
Clip Studio Paint Preference settings
Open Preferences from Clip Studio Paint’s File Menu and take screenshots of the Tablet and Performance categories.