Windows: A delay occurs when drawing
Basic troubleshooting for delays when drawing
If you experience delays when drawing, please try the following in order from the top.
- Close other applications
- Uninstall the pen tablet driver
- Reinstall the latest version of the driver
- Update to the latest version
If the problem persists after trying all of the above, take the following measures according to your issue.
All strokes are delayed
If the entire stroke is delayed, please check the following:
Save recovery data for every operation settings
Go to Preferences > File > uncheck Save recovery data for every operation, and then tap OK. Check if there’s any delay.
Please see the following page for more information.
See the following page for more on the auto save feature.
Canvas size
Select File menu > New and create a 800px x 600px canvas with 72dpi to check if the delay still occurs.
If the delay does not occur on the newly created canvas, then the delay may be due to having a large canvas size on the file you were working on.
From the Edit menu, check the canvas size from Change Image Resolution and change it as required.
If the canvas size exceeds 10,000 px on one side, it may affect drawing performance.
If the unit is set to mm, check that the size is not too large.
Example: A normal-sized manga manuscript is B4 size (220mm×310mm).
Tool in use
Check if a specific brush delays or if all brushes delay.
If a specific brush delays
If a specific brush delays, please refer to the following page to check the settings for that brush back to the default settings.
Drawing speed for watercolor and decoration brushes slows down when the brush size is large.
From Ver. 4.2 and later, go to Advanced Tool Settings > Anti-aliasing > Speed and Quality. Set Medium quality (faster) or Low quality (fastest) and check if the delay improves.
See here for more details.
All brushes delay
Please contact User Support from here.
Pen tablet driver settings
If you’re using a pen tablet
1. From Preferences > Tablet > Using tablet service, select Wintab and tap OK.
2. Open the pen tablet properties.
3. Uncheck Use Windows Ink.
Note: Depending on the tablet manufacturer, the name and placement of Use Windows Ink may differ.
If you’re using a Wacom pen tablet
If you are using a Wacom pen tablet, open properties and set the settings below.
- Turn off Tip Double Click Distance under Pen.
If you’re using a tablet PC
1. From Preferences > Tablet > Using tablet service, select Tablet PC and tap OK.
Display connection
A drawing delay can occur if you have more than one display monitor (including graphics tablets), and they are each connected to different graphic boards in your PC.
Check that all display connections are connected to the graphics board and then check the movement.
How to check your display connections
1. Right-click the Windows start button and select Search.
2. Input dxdiag into the search box and press Enter to run the DirectX Diagnostic Tool.
Note: It may take time for the DirectX diagnosis tool screen to show.
3. Select the tabs for the connected display, such as Display 1 and Display 2.
4. The name of the graphics board will show next to Name.
If the graphics board names are different for each display
Please do the following.
- Connect both displays to the same graphics board
- Restart your PC
- Check operation with Clip Studio Paint
The pen lags or causes a straight line at the beginning of a stroke
Under Preferences > Tablet > Tablet Settings, set the Input frequency to Prefer quality.
See the following page for more information.
The delay occurs at the end of the stroke when lifting the pen from the tablet
Please check the value set in undo levels in Clip Studio Paint and your operating system’s power settings.
Setting undo levels
Open File menu > Preferences > Performance and set the value of Undo levels to a lower value.
If the problem persists, set Undo interval between actions to 0.
Increasing the Undo levels value means more memory will be used, increasing the likelihood that the app may lag or force quit.
Windows power settings
1. Open the Windows Control Panel.
2. Select Power Options from Hardware and Sound.
3. If the selected power plan is Power Saver, change it to Balanced.
If your power plan is set to something unique like ECO, please set it to Balanced as well.
Please refer to your manufacturer PC manual for more details.
Timing delays at regular intervals
This may be due to installed software or drivers.
Please check the following.
Drivers installed on the PC
If an Xbox game controller driver in installed, drawing will be delayed.
Check drawing operation after uninstalling the applicable driver.
Security software exclusion settings
Your security software may be interfering.
Please refer to the following page for security software exclusion settings.
Delays when drawing too quickly or with high Stabilization
When Show stroke preview to reduce brush lag is on, it can lessen the sense of lag when drawing quickly or with high stabilization.
See the following page for more information.
If the problem persists
If the problem does not improve after trying all of the above, please contact our support team.
Contact
Celsys User Support
- E-mail: support@celsys.com
- Please add “EN-FAQ-20190019” to the subject line.
Including the following information in your email will allow us to provide you with a more seamless support experience.
- Paste your app diagnostics information
- Manufacturer and model number of your PC
- Manufacturer and model number of your pen tablet
- Pen tablet driver version
Screenshots
Attaching the following kinds of screenshots can help expedite your inquiry.
Programs
A screenshot of the screen displayed by selecting Windows start > Windows system tool > Control panel or by clicking Uninstall the program button (Programs and functions).
Note: Please take multiple screenshots so that all of the programs can be seen.
Windows version display screen
Select Windows start > Settings > System, and select Version information on the left of the screen to display the version and OS build on the right of the screen.
Display settings
This screen appears when right clicking an empty area of the desktop, and selecting Display settings.
Note: Please take multiple screenshots so that all of the programs can be seen.
Clip Studio Paint Preference settings
Open Preferences from Clip Studio Paint’s File menu and screens of the Tablet and Performance categories.