When 3D materials are pasted onto the canvas, they will not show or the app force closes
Please review the contents of this page if:
- 3D materials do not display even after pasting them onto the canvas
- The app force quits when pasting 3D materials
Change preference settings
Turning off the option to improve 3D display quality may reduce processing and improve the issue.
1. Open Preferences.
2. Select 3D.
3. Uncheck Use multi-sampling and press OK.
4. Restart Clip Studio Paint.
Change 3D layer settings
If pasting creates a 3D layer, change Display settings for editing to Normal in Tool Property and see if that improves the issue.
1. Select Layer menu > New layer > 3D layer.
2. On the Tool Property palette of the created 3D layer, change Display settings for editing to Normal.
Windows/macOS: Update the graphics driver
If the graphic driver installed on your PC is old, update it to the newest version.
Note: Please check with your PC manufacturer for update instructions.
Windows: Connect all displays to the same graphics board
A delay can occur when using 3D functions if you have several monitors (including graphics tablets), and they are each connected to different graphic boards in your PC.
Please follow the steps below to check the connection of each display.
1. Right-click the Windows start button and select Search.
2. Input ”dxdiag” into the search box and press Enter to run the DirectX Diagnostic Tool.
Note: It may take some time for the DirectX diagnosis tool screen to show.
3. Select the tabs for the connected display, such as Display 1 and Display 2.
4. The name of the graphics board will show next to Name.
If the graphics board names are different for each display
1. Connect all displays to the input terminals of the graphics board.
2. Start up your computer.
3. Check operation in Clip Studio Paint.
If the problem persists
If the problem does not improve after trying all of the above, please contact our support team.
Contact
- Celsys User Support
- E-mail: support@celsys.com
- Please add “EN-FAQ-20190127” to the subject line.
Including the following information in your email will allow us to provide you with a more seamless support experience.
- Paste your app diagnostics information
- Whether it occurs only in certain 3D materials or with all 3D materials
- If issue occurs when pasting a material from 3D > Primitives
Screenshots (Windows)
If you are using Windows, please also attach the following screenshots.
- Screenshots of the DirectX Diagnostic Tool on the System and Display tabs
Note: If you have multiple Display tabs, please send screenshots for all of them.
- Screenshot of Device Manager with all adapters under Display Adapters