I get an error when running “App settings backup”.
Check the FAQ that corresponds to the type of error that occurs when running App settings backup.
Failed to upload the settings file. Failed to obtain settings file. The software may currently be in use.
If you see this error message, check the following:
Are there any other apps running?
Check if any other apps such as Clip Studio Paint or Clip Studio Modeler are running.
1. If either are running, exit the app(s).
Is there enough space?
Check the amount of space that downloaded fonts and sub tools take up.
To see how many fonts you have, tap File menu > Manage fonts > Font file list.
Sub tools
For sub tools, check the the Tool and Sub tool palettes.
If you have a large amount of fonts, turn off Include fonts in app settings backup in Cloud Settings to save space in app settings.
Setup
1. On the Cloud screen, tap the Cloud Settings block.
See here for how to open the Cloud screen in Ver. 3.0 and later.
2. In Cloud Settings, turn off Include fonts in app settings backup and tap Save settings.
Connectivity issues
Check that there are no connectivity issues.
There is not enough cloud storage space, so the settings file could not be uploaded.
If you see this error message, you can free up space in the cloud by doing the following.
Open Manage works, Projects, or Manage materials, select the Cloud tab, and delete any unnecessary works, materials, and app settings on the cloud.
See here if you want to change your maximum cloud storage capacity.
Tablet/Computer
Ver. 3.0 or later
Ver. 2.0 or earlier
Smartphone
If the problem persists
If the above does not improve the situation, please contact us here:
Contact
Celsys User Support
・ E-mail: support@celsys.com
・ Please add “EN-FAQ-20220054” to the email subject.
Including the following information in your email will allow us to provide you with a more seamless support experience.
・Your device’s operating system
・The version number of Clip Studio Paint installed on your system
・Date and time of last backup
・Date and time the error occurred.
・Screenshot of the entire error message
・Type of Internet connection used
People who read this FAQ also viewed FAQ like this.